Jackrabbit Payments & Continuous Enrollment

Thank you for your ongoing patience as we switch over to a new registration program called Jackrabbit! Most of you have gone into Jackrabbit to set up your Parent Portal, register your swimmers, and enter in your credit card information for billing. We have learned that credit cards are not processed automatically when you register or enter in your credit card information, office staff will manually batch process payments. While most have saved their credit card information in the Parent Portal, we ask that you take the time to do this so that it makes processing payments run more smoothly. You still have the option of paying with cash or a check at the pool, but it makes things easier if credit card payments are done through Jackrabbit. All previous credits from QuickBooks have been transferred over to Jackrabbit at this point.

Beginning in January, we will move to continuous enrollment. This means that you will keep your same spot going forward, and on the 20th of each month your credit card on file will be charged for the upcoming month of lessons. We will implement this continuous enrollment system in 2022, and will copy everyone's registration from Fall 2 into the 2022 year. We anticipate opening up registration for current swimmer changes sometime in early December, and opening up general public registration in mid-December. If you don't want to make a change, there is nothing you have to do! If you would like to make a change, you may do so when we open up current swimmer registration in early December. In 2022, registration will be ongoing and you can register and start at any time. If you will not be continuing with lessons in 2022, please let us know by November 30th. Please note that you can change your enrollment at any time in Jackrabbit!

Since enrollment will be continuous, if you would like to unenroll we will need to know one month ahead of time, to make sure your credit card is not charged for the upcoming month. Credit cards will be processed on the 20th of each month, so if you wish to unenroll starting in March, we would need to know by January 31st so as not to process your credit card on February 20th. If we haven't heard from you by the end of the month (January, for example), your card will be charged for the next upcoming month (March) on the 20th (February).

Please let us know if you have any questions, we realize this a a big change for our staff and our families!